FAQs

Click on Order Status or login to your account. You will need your order number and the email address used when placing the order.

To provide the best possible service for our customers, we begin processing an order as soon as it is placed. Because we may begin processing your NYDJVault.com order immediately, we cannot update or cancel orders.

We do our best to process and ship orders within 1-2 business days. NYDJ's business days are Monday – Friday and exclude holidays.

Please keep in mind that we have an influx of orders during sale and holiday time periods, and processing could take longer. If you have any questions about your order, please contact our friendly Customer Care Team and we will be glad to help.

You will receive an email confirmation once your order has shipped.

While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Please allow 24 hours for tracking information to register on the carrier’s website.

When your order has been shipped, we will send you an email with your tracking number and a link to where you can see its status. Please allow 24 hours for tracking information to register on the carrier’s website.

Your credit card will be charged once your order is shipped. If you have attempted to place an order, but were unsuccessful, some bank establishments do place a hold for the failed amount. This is not a charge to the card, but an held authorization on the banking side. If you have any questions in regards to failed order attempts, please contact our Customer Care team and we will be glad to help.

We encourage you to set up an account to customize your preferences and improve your shopping experience.

Faster checkout: securely save your addresses and billing information for super-fast checkout.

Order history: receive important information regarding your purchase and track your order up to the moment it arrives. You may also view the details of all your past orders.

News and exclusive offers: sign up to receive email updates on new product announcements, gift ideas, special promotions, sales, and more.

We only collect sales tax in states where we have a physical office or company-owned store.

Note: In the state of New York, clothing items sold for less than $110 are exempt from sales tax.

We use the industry standard encryption protocol known as secure socket layer (SSL) to keep your order information secure. We have established a secure shopping guarantee for every transaction that you make with NYDJ.com.

All our jeans have a proprietary slimming panel with the patented criss-cross design to flatten in the front and curve-contouring construction to flatter curves in the back, so you look, feel and wear a size smaller. Order one size down for your perfect fit.